Frequently Asked Questions
Everything you need to know about your Poppy Playtime gear.
How do I know which size to order?
We provide a detailed size chart on every product page. Our apparel generally follows a standard unisex fit, but we recommend measuring your favorite t-shirt and comparing it to our guide for the best results.
When will my order ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks depending on your location.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops may have specific final sale conditions.
Are the prints on the clothing durable?
Yes, we use high-quality screen printing and direct-to-garment techniques designed to withstand repeated washing. To preserve the print, we recommend washing your garments inside out in cold water.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and customs duties are calculated at checkout based on your specific destination and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.